“Thank you so much for the quick and easy switch from S… Propane. Valley has no hidden fees like S… Propane and so far 100 times better customer service. After being a S… Propane customer for 5 years and being quoted $2 per gallon over market value for our recent fill, I looked into other propane options and am very happy with the switch. Thank you for alleviating some of the stress from dealing with S… Propane! I look forward to being a long-lasting customer of yours! ”
Nicolle M. – Wayland, NY
“Just got hooked up today to do business with Valley and the great people from the office, to the installation and delivery people. Very professional and nice! ”
Clarence R. – Warsaw, NY
“Great customer service—the install guys were very knowledgeable and professional! ”
Inez B. – Naples, NY
“A new satisfied customer made possible by your sales rep. He wasted no time hitting the pavement and getting the word out about great promotions offered by Valley. So far we’ve been pleased with all your staff, and your LPG price is as good as or better than others! ”
Bill S. – Hornell, NY
“We changed to Valley Propane & Fuels a couple of years ago. Our vacation homes need the special customer care that Valley provides. From the sales department, to the service department, Valley has been there for us. ”
Webster Property Management, LLC – Rochester, NY

Residential Delivery Options

Automatic Delivery

Automatic delivery is a free service provided to all credit approved customers. Based upon your normal usage history, Valley Energy will automatically schedule your delivery—with no phone calls required, no waiting and no hassle—on a keep full basis.

The preferred method of automatic delivery is a degree day based system where the company projects your daily usage based upon the local weather conditions and your individual usage and then schedules a delivery when your tank level reaches approximately 30% of capacity.

Another form of automatic delivery would be to schedule a periodic delivery once every “x” number of days based upon your typical usage.

A third method of automatic delivery is through the use of a Remote Tank Monitoring System that provides the periodic inventory of your tank via wireless communication. This method is ideal for the vacation home market, people who may travel extensively or those customers that have a highly irregular usage. When the tank volume reaches certain preset inventory levels, a warning notice is sent to our dispatch center to schedule a delivery. The use of the Remote Tank Monitoring System may require a nominal monthly fee for use of the equipment.

 

Will Call Delivery

Under this method of delivery, you are responsible for monitoring the volume of product in your tank and calling Valley Energy to schedule a delivery a minimum of 5 days in advance of the desired delivery date. It is recommended that the request for delivery be made when the tank level reaches approximately 30% on the tank gauge. Failure of a customer to properly schedule a delivery may result in an emergency delivery or off route delivery that will incur additional charges and may require a leak check if the propane system runs out of gas and/or may require appliance restarts.